Customer reviews of Jap Car Finder

By Sarah D on 12 December 2017 | Verified purchase

Bought a lovely Nissan Elgrand from Jap Car Finder, the customer service was really good and they helped me find my perfect car.

Reply from Jap Car Finder on 15/12/17

Thank you Sarah for your purchase.

By I W on 02 December 2017 | Verified purchase

Staff was very helpful and informative. Showed us a good choice of vehicles and gave us space to make up our mind. Lots to chose under one roof. Glad to our new MPV.

Reply from Jap Car Finder on 12/12/17

Glad you like your new car. Thank you for your custom.

By ADRIAN B on 23 November 2017 | Verified purchase

I have never left a reviw but i was very much impressed with JCF service so i thought they deserve an appreciation. Traveled from Glasgow to purchase mf Elgrand. On arrival staff picked me from train station. Answered all my questions. Must admit that i never felt harrassed into buying the car. All in all best best car buying i ever had.

Reply from Jap Car Finder on 12/12/17

Thank your for your custom Mr Adrian

By John S on 17 November 2017 | Verified purchase

Great transaction! Right through from importing, registering the vehicle and PX. JCF kept me informed through the whole process. Very happy with my new Japanese imported Impreza which was in Immaculate condition and goes like stink.

Reply from Jap Car Finder on 12/12/17

Thank your for lovely remarks and your your business Mr Stark.

By Phill H on 16 November 2017 | Verified purchase

Initially viewed the car on autotrader, quick call with owner in the morning and viewed the car same day. Owner cometley understood why I was loooking to buy large MPV and helped on the car choice. Able to offer good price on px. He made a process simple, absolutely no hard sale. Overall really good service.

Reply from Jap Car Finder on 12/12/17

Thank you for your custom Mr Phill.

By Ben D on 19 November 2018 | Purchase not verified

1. Initial communication with JCF and told them what I wanted, mileage and condition . Then got biweekly emails of vehicles available in Japan - condition mileage, colour and pictures - so was able to select. 2. After about 3 weeks the right vehicle came along and I gave instructions on purchase etc. 3. Vehicle was purchased. Deposit paid and the car was promptly shipped from Japan 4. Photos of vehicle taken before and after shipping. 5. All the paper work done, MOT, undersealed, kms converted to miles etc. 6. JCF collected me from Bradford station. 7. Delighted with vehicle - which was low mileage in pristine condition - like new. 8. Excellent service and looked after at every stage. 8a. Also found that I could always get in touch with JCF 9. Highly recommended

By lorna N on 26 October 2018 | Purchase not verified

I wanted another Nissan Elgrande that was exactly the same as my first one that sadly was written off in an accident. I hunted for ages to find the same one and kash at his garage had the perfect one. As i live in Scotland i couldn't get all the way to Bradford to view it so it was bought on complete trust. Kash offered to drive the car half way so I took the train to Newcastle and met two gorgeous guys in the car park of the train station who showed me around the car and then i literally paid the balance of the purchase by card on their machine and drove back to Scotland. It was nerve wracking but honestly the car is perfect even though it is 16 years old, the after sales service has also been superb as there was a tiny problem with no light bulbs being in some interior lights for some reason and kash immediately got it fixed at his expense. Brilliant company, Brilliant service and 1000% trustworthy. Thanks so much i love my Elgrande.

By Phoenix S on 18 October 2018 | Purchase not verified

The customer service wasn't anything to complain about, nor was it exceptional as others have stated. Although being given the key and expected to go and search for the car was not ideal. The issue was with the vehicle. It was sold with a non functioning break light (bulb), very low oil and no radiator coolant! I was also advised of other issues only the moment I had concluded the transaction. Worst part was having almost no fuel! I was not expecting a full tank but at the same time I would not expect to buy a car from a dealer that was flashing red. The situation was exacerbated by the nearest petrol station not having any petrol, rush hour and being in an unfamiliar area. I dare say that had I been buying one of their more expensive imported cars the experience would have been different. Just be wary if buying a part exchanged vehicles from here.

Reply from Jap Car Finder on 18/10/18

Dear P S. I am sorry to hear that we did not meet your expectations. Every customer is very important to us weather they buy px or expensive import car. We are always keen to improve our services and I can guarantee you that your remarks will be taken seriously and it will help us to improve our preparation for px cars. Once again thank you for pointing our weakness in our services.

By Kano S on 13 October 2018 | Purchase not verified

Great quality cars, no doubt, and they show them as they come out of the ship, so guess once they have jazz them up! Really good. I asked them to reserve two cars for me instead on one for the same deposit, so they friendly did; they actively look for the way to please me in small details, honestly explained what they new about the cars, they didn't hide small defects. And when unfortunately I couldn't close the purchase for unforeseen reasons, they where absolutely fine and reimbursed the deposit with no delay. I hope in the future my situation allows me to resume the car purchase and they will be first in the list. Really good trust feeling and friendly nice people. Count on them.

By Khalid B on 11 October 2018 | Purchase not verified

Great help from the start helped with purchase and delivery as was unable to view or collect. Provide all relevant documents for piece of mind and register car on my name. Thank u JCF