Customer reviews of Jap Car Finder

By Ben D on 19 November 2018 | Purchase not verified

1. Initial communication with JCF and told them what I wanted, mileage and condition . Then got biweekly emails of vehicles available in Japan - condition mileage, colour and pictures - so was able to select. 2. After about 3 weeks the right vehicle came along and I gave instructions on purchase etc. 3. Vehicle was purchased. Deposit paid and the car was promptly shipped from Japan 4. Photos of vehicle taken before and after shipping. 5. All the paper work done, MOT, undersealed, kms converted to miles etc. 6. JCF collected me from Bradford station. 7. Delighted with vehicle - which was low mileage in pristine condition - like new. 8. Excellent service and looked after at every stage. 8a. Also found that I could always get in touch with JCF 9. Highly recommended

By lorna N on 26 October 2018 | Purchase not verified

I wanted another Nissan Elgrande that was exactly the same as my first one that sadly was written off in an accident. I hunted for ages to find the same one and kash at his garage had the perfect one. As i live in Scotland i couldn't get all the way to Bradford to view it so it was bought on complete trust. Kash offered to drive the car half way so I took the train to Newcastle and met two gorgeous guys in the car park of the train station who showed me around the car and then i literally paid the balance of the purchase by card on their machine and drove back to Scotland. It was nerve wracking but honestly the car is perfect even though it is 16 years old, the after sales service has also been superb as there was a tiny problem with no light bulbs being in some interior lights for some reason and kash immediately got it fixed at his expense. Brilliant company, Brilliant service and 1000% trustworthy. Thanks so much i love my Elgrande.

By Phoenix S on 18 October 2018 | Purchase not verified

The customer service wasn't anything to complain about, nor was it exceptional as others have stated. Although being given the key and expected to go and search for the car was not ideal. The issue was with the vehicle. It was sold with a non functioning break light (bulb), very low oil and no radiator coolant! I was also advised of other issues only the moment I had concluded the transaction. Worst part was having almost no fuel! I was not expecting a full tank but at the same time I would not expect to buy a car from a dealer that was flashing red. The situation was exacerbated by the nearest petrol station not having any petrol, rush hour and being in an unfamiliar area. I dare say that had I been buying one of their more expensive imported cars the experience would have been different. Just be wary if buying a part exchanged vehicles from here.

Reply from Jap Car Finder on 18/10/18

Dear P S. I am sorry to hear that we did not meet your expectations. Every customer is very important to us weather they buy px or expensive import car. We are always keen to improve our services and I can guarantee you that your remarks will be taken seriously and it will help us to improve our preparation for px cars. Once again thank you for pointing our weakness in our services.

By Kano S on 13 October 2018 | Purchase not verified

Great quality cars, no doubt, and they show them as they come out of the ship, so guess once they have jazz them up! Really good. I asked them to reserve two cars for me instead on one for the same deposit, so they friendly did; they actively look for the way to please me in small details, honestly explained what they new about the cars, they didn't hide small defects. And when unfortunately I couldn't close the purchase for unforeseen reasons, they where absolutely fine and reimbursed the deposit with no delay. I hope in the future my situation allows me to resume the car purchase and they will be first in the list. Really good trust feeling and friendly nice people. Count on them.

By Khalid B on 11 October 2018 | Purchase not verified

Great help from the start helped with purchase and delivery as was unable to view or collect. Provide all relevant documents for piece of mind and register car on my name. Thank u JCF

By J D on 10 October 2018 | Purchase not verified

It took many weeks of looking at the auction sites with JCF before finding the spec we wanted. It was never too much trouble for them. Bought a lovely Elgrand Rider. All the registration, MOT, undersealing and fog light taken care of and delivered to my door. Thank you so much.

By s T on 09 October 2018 | Purchase not verified

We bought a car from here and after doing a car vx report we found that our car had done 100000 miles more than was originally stated on the auction sheet in japan , The auction sheet had also been altered for mileage and condition , we were sold a car with a poor interior grade that had been altered to a A grade , Would not produce a export certificate with the correct mileage recorded Trading standards have been informed and given all the documents . Dont be caught out like us

Reply from Jap Car Finder on 10/10/18

Hi ST - Thank you for taking the time to leave a review and sorry to hear that you feel you’ve been caught out. I want to resolve this for you but I have no recollection of the sale . We are extremely disappointed to read this review .Would you please call us to discuss the sale further and we will thoroughly investigate.

By david F on 01 October 2018 | Purchase not verified

very nice car, kash went out his way ( near 800 miles round trip) to deliver on his day off. couldn't ask for a nicer chap, thanks very much japcarfinder, would recommend to anyone

By E A on 27 September 2018 | Purchase not verified

Absolutely wonderful company to deal with. Trust worthy, respectful, helpful, polite, great sense of humour and keen to please. We would have no hesitation to deal with Jap Car Finder's again and we would highly recommend them if you're looking to change your car. Thank you for all your help, tea and coffee too! We love the car and runs absolutely fabulously! Thanks again guys.

Reply from Jap Car Finder on 28/09/18

Thank your very much Miss E for your fabulous remarks. We are always here to make thing as good as possible. you are welcome for another cup of tea any time.

By Jamie K on 20 August 2018 | Purchase not verified

Kashif was helpful, professional and knowledgeable. I could not recommend him highly enough.

Reply from Jap Car Finder on 21/08/18

Thank you Jamie for your business and kind remarks.