Customer reviews of Jap Car Finder

By Colin B on 22 May 2021 | Purchase not verified

I was looking for this model for a few weeks as I have owned an older one in the past and found this one on your website, came over to look at it and was impressed with both the vehicle and your friendly professional service. Bought it and waited 4 weeks for logbook from DVLA collected it 2 days ago and drove it 45 miles back home. Drove very well and it is in excellent condition, I love it. My neighbours are most impressed ! Thank you for your courteous service, I would certainly recommend you to any potential customers.

By Brian M on 16 March 2021 | Purchase not verified

I recently purchased a Nissan Elgrand from Jap Car Finder having viewed the car online. The videos and pictures from Jap Car Finder are excellent and really provides peace of mind when buying online. The vehicle is excellent and as described. Jap Car Finder went the extra mile and delivered the vehicle to me. They also fitted a new double din stereo system at a very competitive rate. The vehicle came with all the relevant import information and certificates. Good communication and post sale care. Would thoroughly recommend Jap Car Finder!

By Stuart M on 17 February 2021 | Purchase not verified

Very relaxed atmosphere, no pushy sales, Ali and the guys were very friendly and knowledgeable about the vehicle, what we saw online was what we got when we visited the showroom, we were given full freedom to inspect all aspects of the car so we were satisfied and confident about the purchase, time was no object and care was taken to make sure we were happy ( even if Ali did call me Bill Bailey hahaha ) their is a similarity ( sigh ) would have no problem from purchasing from Jap Car Finder in the future. good luck guys keep doing what your doing.

Reply from Jap Car Finder on 18/02/21

Thank you for your kind words. you are a smarter version of Bill Bailey.

By Gary C on 06 August 2020 | Purchase not verified

Until I discovered Jap Car Finder, I had reservations about buying any car that had been imported. Jap Car Finder quickly changed my perception. Their range of cars have been carefully selected for their outstanding condition and low mileage. I found dealing with Jap Car Finder to be very helpful, friendly and reassuring. Prior to my purchase they provided a clear and accurate description of the vehicle along with a professional service right through to delivery. I have purchased many vehicles over the years and have had both positive and negative experiences with car dealers. Jap Car Finder have been exceptional throughout my most recent purchase and I have no hesitation about recommending them, or returning to Jap Car Finder in the future.

Reply from Jap Car Finder on 06/08/20

It was pleasure dealing with you. We are always hepy to help. Customers reviews akways motivate us to improve our service.

By Alexis W on 16 August 2019 | Purchase not verified

Great family run business and very welcoming , excellent quality Mazda bongo we purchased , a few marks and blemishes I want to sort out , but a very clean great value bongo. No hard selling , test drives offered , they really put lot of effort and pride into their business . Immaculate warehouse . Thanks guys .

Reply from Jap Car Finder on 18/08/19

Thank you for your purchase.

By Tracy W on 21 March 2019 | Purchase not verified

I went today to view a car , with an aim to buy. When i arrived, the car was getting detailed,just to make sure it was clean all round ( from what i could see it didn't really need it) the staff were friendly and very helpful. I bought it right away after a quick test drive. They helped me sort out getting it taxed,and i drove away very happy. By the time i got home , i was seriously impressed with the car i had just bought,it was everything they said it was. Smooth, quiet,responsive. It is one of the best purchases i have ever made. I would recommend this company to anyone, and if at some time in the distant furture, i ever need or want another car, this is the place i will go. Thank you for making it a very pleasant experience.

Reply from Jap Car Finder on 21/03/19

Thank you for your kind remarks.

By Ben D on 19 November 2018 | Purchase not verified

1. Initial communication with JCF and told them what I wanted, mileage and condition . Then got biweekly emails of vehicles available in Japan - condition mileage, colour and pictures - so was able to select. 2. After about 3 weeks the right vehicle came along and I gave instructions on purchase etc. 3. Vehicle was purchased. Deposit paid and the car was promptly shipped from Japan 4. Photos of vehicle taken before and after shipping. 5. All the paper work done, MOT, undersealed, kms converted to miles etc. 6. JCF collected me from Bradford station. 7. Delighted with vehicle - which was low mileage in pristine condition - like new. 8. Excellent service and looked after at every stage. 8a. Also found that I could always get in touch with JCF 9. Highly recommended

By lorna N on 26 October 2018 | Purchase not verified

I wanted another Nissan Elgrande that was exactly the same as my first one that sadly was written off in an accident. I hunted for ages to find the same one and kash at his garage had the perfect one. As i live in Scotland i couldn't get all the way to Bradford to view it so it was bought on complete trust. Kash offered to drive the car half way so I took the train to Newcastle and met two gorgeous guys in the car park of the train station who showed me around the car and then i literally paid the balance of the purchase by card on their machine and drove back to Scotland. It was nerve wracking but honestly the car is perfect even though it is 16 years old, the after sales service has also been superb as there was a tiny problem with no light bulbs being in some interior lights for some reason and kash immediately got it fixed at his expense. Brilliant company, Brilliant service and 1000% trustworthy. Thanks so much i love my Elgrande.

By Phoenix S on 18 October 2018 | Purchase not verified

The customer service wasn't anything to complain about, nor was it exceptional as others have stated. Although being given the key and expected to go and search for the car was not ideal. The issue was with the vehicle. It was sold with a non functioning break light (bulb), very low oil and no radiator coolant! I was also advised of other issues only the moment I had concluded the transaction. Worst part was having almost no fuel! I was not expecting a full tank but at the same time I would not expect to buy a car from a dealer that was flashing red. The situation was exacerbated by the nearest petrol station not having any petrol, rush hour and being in an unfamiliar area. I dare say that had I been buying one of their more expensive imported cars the experience would have been different. Just be wary if buying a part exchanged vehicles from here.

Reply from Jap Car Finder on 18/10/18

Dear P S. I am sorry to hear that we did not meet your expectations. Every customer is very important to us weather they buy px or expensive import car. We are always keen to improve our services and I can guarantee you that your remarks will be taken seriously and it will help us to improve our preparation for px cars. Once again thank you for pointing our weakness in our services.

By Kano S on 13 October 2018 | Purchase not verified

Great quality cars, no doubt, and they show them as they come out of the ship, so guess once they have jazz them up! Really good. I asked them to reserve two cars for me instead on one for the same deposit, so they friendly did; they actively look for the way to please me in small details, honestly explained what they new about the cars, they didn't hide small defects. And when unfortunately I couldn't close the purchase for unforeseen reasons, they where absolutely fine and reimbursed the deposit with no delay. I hope in the future my situation allows me to resume the car purchase and they will be first in the list. Really good trust feeling and friendly nice people. Count on them.